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Frequently asked questions



I have forgotten my password for the school account

Login to your school account, enter the email address used to register the school and when prompted to enter the password choose Trouble signing in underneath the password field and follow the instructions to reset your password.

How do I register a class?

Login to your school account, then select Classes → Add Class , then enter the Name of the class and the Year group and hit Save. A demonstration of how to create a class can be found here.

Download a proforma letter for parents

A proforma letter for parents can be downloaded here either as a word or pdf document.

A proforma letter for parents can be downloaded from here
How do I upload the details of the children in the classes I have registered?

Login and select Classes . If this is the first time you are uploading children's details, select to Download template Excel spreadsheet. Open the template Excel spreadsheet and add the details of the children following the instructions provided. It is important that you add the details of the children in your class exactly as instructed and without changing in any way the first 10 lines of the spreadsheet. When done, follow the instructions on the page to upload the spreadsheet. If the upload is not successful, try again ensuring that you follow the instructions and format specified in the template file. If the upload is successful you could choose to View the class to ensure the details are as intended. If there are mistakes in the uploaded class, select to Remove spreadsheet and start again. A demonstration of how to upload a class list can be found here.

Uploading the children's details failed

The Excel spreadsheet will upload successfully only if all the children's details are entered in the correct format. Is there only one row per child? Is date of birth entered as dd/mm/yyyy? Do unique personal numbers (UPN’s) include the correct combination and number of characters and digits (1 letter followed by 12 digits)? Also, it is important that you always edit the class list template file and keep the example children in red in that file: LanguageScreen expects those example children to be present and will ignore them. A demonstration of how to create a class can be found here.

How do I correct a mistake in the class details I have uploaded?

If you have not yet generated the QR codes you can Remove Spreadsheet and upload another one with the correct details. If you have already generated the QR codes you cannot change the uploaded class details.

How do I generate the QR codes to start assessing children

Once the details for the children you wish to assess have been successfully uploaded (see above), you can select Generate QR codes which will download a pdf file with unique digital QR codes for each child in your class. Scan a child’s QR code with the LanguageScreeen app to begin that child’s assessment. The downloaded pdf file contains simple instructions on how to scan each code and begin the assessment along with a practice QR code so you can familiarise yourself with the LanguageScreen app.

What are QR codes and why do I need to generate them before I can assess the children with the LanguageScreen app?

A QR code is short for "quick response" code. It is a square black-and-white symbol that people can scan, using a smart device with a camera. The squares are encrypted to hold information. In this case, the information that they hold are the unique codes that we assign to each child. This means that each child’s assessment is fully anonymised. The QR codes also save school staff from having to enter each child’s details in full every time they need to conduct an assessment. Once a QR code has been used for an assessment it will become deactivated (you can only assess a child once with a given QR code)


Using the LanguageScreen app


How do I download the LanguageScreen app

LanguageScreen is available to download in UK from both App Store and Google Play on your Apple ipad/iphone or Android tablet/phone.
We recommend you use at least an 8-inch device. When you first download LanguageScreen to your device try it out using the practice QR code to ensure it is fully compatible with your device before starting any assessments.
Download on the App Store Get it on Google Play
LanguageScreen is also available for volume purchase on the UK App Store. Please make sure your MDM system is set up to use the UK app store.
LanguageScreen is not compatible with MacOS or Windows laptops or desktops.

How do I assess children with the LanguageScreen app?

Before you use the LanguageScreen app we recommend you download and read the User Guide The User Guide is also accesible from the LanguageScreen app via the in the header. Each list of QR codes you generate comes with a Practice QR code. You can use this Practice Session QT code as many times as you need to run through the assessment and practise before assessing any children. Please note that data from a Practice Session is not saved and therefore you should never use the Practice Session QR code when assessing children.

I cannot start an assessment because I am not connected to WiFi

Your device needs to be connected to Wifi to validate the QR code to start the assessment and complete the assessment by uploading the data. To connect to WiFi follow the device instructions and liaise with your school IT officer if necessary.

How do I make sure the app records the correct details for the child I am assessing?

After scanning the child's QR code, the CODE and Token number will be displayed and you will be asked to confirm they match those on the QR code sheet for the child you are about to assess. Check carefully, and if you have scanned the wrong code you can select to scan again.

I need to stop in the middle of an assessment, what do I do?

You can pause an assessment by selecting the pause button at the top of the instruction screens before starting an activity. When you pause an assessment in this way the device will keep the data for the activities already completed and will resume from the next activity in the assessment. Note that an assessment can only be resumed on the same device that it was paused.

If you need to stop an assessment as a matter of urgency in the middle of one of the LanguageScreen activities you can tap the exit button. This will delete the data for the current activity and will pause the assessment so that is can be resumed from the start of the activity that was interrupted.

It should be very rare to need to exit an activity during an assessment. Try to only pause an assessment before starting an activity.
Once you have paused an assessment you can assess other children. You can return to the paused assessment, whenever the child is ready to continue. You can see paused assessments on Assess/Resume screen of the app. To resume a paused assessment you will be prompted to scan the QR code again for that child and their assessment will begin where you paused it. Note that you can only resume a paused or interrupted assessment on the same device that the assessment was first attempted.

How do I make sure that the child’s data is uploaded at the end of the assessment?

Tap the UPLOAD button at the end of the assessment and a message will appear to confirm that the data has been successfully uploaded. If for some reason your device is not connected to WiFi at the completion of the assessment or it fails to upload because the connection drops, you can attempt to upload the data again from UPLOAD/RESUME ASSESSMENT screen accessible from the first screen of the app.

“E110: The data could not be uploaded."

This reflects a problem with your device’s internet connection. Check that your device is connected to the internet and try again.

"E101: There was an error accessing your device camera"

This app requires access to the camera on your device to read the QR code; allow access to the camera within the app.

"E102: the device is not connected to the internet. Please connect and try again."

This reflects a problem with your device’s internet connection. Check that your device is connected to the internet and try again.

"E105: your account is out of credits."

The assessments that you have paid for have all been used. Login to your school account at LanguageScreen.com to purchase more credits.

"E106: an assessment has already been registered for this child."

You can only assess a child once with a given QR code. You will need to generate a new QR code for this child to test them again.

How do I download LanguageScreen reports for the children I assessed?

Once you have finished assessing the children in the class, simply log into your school account and select to Download Report. Your report will be emailed to the email address associated with your school account. Please note that the emailed report may take several hours to arrive.

What will the LanguageScreen report tell me about the children I have assessed?

The report provides language scores for each child, which indicate how good their language skills are relative to other children of their age. It will list the children in class in order of their language scores and provide a traffic light system to highlight which children are likely to need support in developing their language skills.